We all know there have been some pretty serious issues with the 66 bus service this term. Just some of them include:
- Significant delays in the afternoon and evening peaks
- Bunching of buses
- Drivers don’t wait for people who are nearby
- Some of the drivers are rude
- Drivers stop on the road to chat to each other
After compiling all the feedback I received from students into a report, I presented it to the Depot Operations Manager for First in York. As a result of the lobbying from myself and representatives from the GSA, First have agreed to do the following:
- Devise and implement a new bus timetable on January 5th that takes into consideration delays during the afternoon and evening peaks, as well as the route change along Walmgate. The buses will now come every 8 minutes as opposed to the current 6 to 7. Although slightly less frequent, First have promised that the buses will be far more reliable, particularly during the afternoon and evening when a lot of the current issues with the service are most prominent. It will also stop buses bunching. This new timetable will be extensively monitored during the first month of implementation to ensure the service has improved.
- The compiled list of feedback from students and staff will be sent to bus drivers to ensure they are aware of the current issues with the service.
- A training day for all drivers is being planned based on the feedback relating to customer service. The training day will take place just before Christmas. Another will take place in March to address any on-going issues.
- A new process for handling the distribution of annual passes is being devised for next year. The current system is incredibly inefficient and ineffective.
These are definite steps in the right direction. First have promised me that many of the issues from this term, particularly the delays and bunching of buses, will be solved as a result of these actions. Please don’t hesitate to send me any feedback you have about the service next term after these steps have been implemented at firstname.lastname@example.org.