University of York Students' Union (YUSU)

Students' Well-being

Both YUSU and the University's Student Support Services are here to support your well-being throughout your time at the University of York. 

If you would like to discuss any academic or welfare concerns contact Susie, Louise or Richard at YUSU's Advice & Support Centre at asc@yusu.org, or drop into ASC in the Student Centre at James College to speak one of them in person. They will be able to provide you with advice and information or direct you to the right place to find the support that you need.


Student Support Services

The Student Support Hub is the first point of contact for central student support enquiries and is located on the upper tier in Market Square.

It provides the first point of contact for the central Student Support Services, where students will be able to make enquiries and make appointments to see a range of advisers and practitioners about:

Contact details

Student Support Hub, Market Square

01904 324140

student-support@york.ac.uk

Office hours

Undergraduate term time: 09:00 - 17:00 (Monday to Friday)

All other times: 10:00 - 16:00 (Monday to Friday)


Open Door

The Open Door Team is the first point of contact for students with emotional, psychological or mental health difficulties. Their website contains a lot of useful information.

Contact details

Sally Baldwin Building, Block B (09:00-17:00, Monday to Friday)

Email: opendoor@york.ac.uk

Tel: 01904 432140

Out of hours support

You can also go to Nightline, a free student run listening service that runs every night in term time from 8pm to 8am. See here for more details.


Healthcare

If you are experiencing health problems it is important to seek medical advice. Contact your own GP or book an appointment with Unity Health, the onsite heath centre, on 01904 721 820.

The University has a dedicated Health Centre, Unity Health. Visit their website to see the range of services they offer.

Even if you no longer live on Campus, you can keep using the University Health Centre as your main surgery. In addition to the GP surgery based at the Health Centre, Unity Health also has surgeries on Wenlock Terrace and Hull Road, close to where many returning students live.

Alternatively, you can register at a different GP surgery: if you think this would be more convenient for you, you can use the NHS Choices website to find your nearest practices.


NIGHTLINE

Nightline is a confidential listening and information service run by students for students. It is open from 8pm until 8am, making it perfect for if you need to talk to someone at night, when all of the other services are closed.

Nightline provides space for you to talk about anything that’s affecting you, as well as offering a wide range of information on other services. 

You can call into their flat located in the New Building Annexe to the left of the Charles Pub on Heslington Lane, call them free on 01904 32 3735, email them on listening@york.nightline.ac.uk or contact them via instant messenger through their website.

Nightline also run a drop-in service on Heslington East which is open from 8pm-11:30pm every Monday and Thursday of term. They can be found in Pod 3 by the Ron Cooke Hub.


Your College

Colleges have a network of support figures, including College Tutors, who can help you with a range of welfare issues and direct you to advice, support and information.

Contact details for your college welfare team can be found on the individual college websites.


Accommodation Issues

Whether you’re unhappy with your on-campus accommodation, are having run-ins with a landlord or agent, or simply want some advice on renting in York, the Accommodation Services are there to help. Simply visit their website here for advice, guidance and information or email them on accommodation@york.ac.uk.


Money Issues

The University of York provide some great services to help you through rough financial patches. Students can get help with benefits and tax credits, bursaries and scholarships, student funding and tuition fees by contacting the Financial Support Unit.

Visit them in the Student Support Hub based in Market Square, Vanbrugh College.

You can also visit the University Financial Support website, with guidance, advice and contact details by clicking here.


Sexual Health

The Advice and Support Centre at YUSU provides advice and leaflets, as well as condoms, lubrication, chlamydia tests, pregnancy tests, personal alarms and other resources freely available to students.

The Health Centre runs a sexual health walk-in clinic on campus with YorSexual Health: the sessions are on Wednesdays 1-3pm. Find out more here.

You can also find out more information about sexual health resources available in the local area on the YorSexualHealth Hub.

Nightline is run by students for students and provides a confidential listening and information service, also including the provision of free sexual health supplies. See their website for more information.